Danimal
iMTB Addict
Ok Guys, Nespresso Rocks!
We have the Pixie from around 2013 and it still works perfect. However the water tank lid for some reason not longer closed ( I not saying why though), and so the tank wouldn't seal and let us brew.
I was going to order online but the wife said " hang on, I'm calling Nespresso". good luck getting a real person on the phone these days.....
Anyway she did get a real person! My wife told the rep about our issue and asked if we could buy one. No problem, but she mentions the system is down can I call you back? Of course!
About 45 minutes later the phone rings, the lady from Nespresso said that since we've been such a good customer ( a good caffeine addict more like it..) they dropped one is the mail for us no charge as a one time customer appreciation benefit.
And I'm almost out of pods.....time to order more....and trust me it more than pays for the tank.
Moral of the story? Being nice and pleasant to the customer service rep pays off...and Nespresso Rocks!!
We have the Pixie from around 2013 and it still works perfect. However the water tank lid for some reason not longer closed ( I not saying why though), and so the tank wouldn't seal and let us brew.
I was going to order online but the wife said " hang on, I'm calling Nespresso". good luck getting a real person on the phone these days.....
Anyway she did get a real person! My wife told the rep about our issue and asked if we could buy one. No problem, but she mentions the system is down can I call you back? Of course!
About 45 minutes later the phone rings, the lady from Nespresso said that since we've been such a good customer ( a good caffeine addict more like it..) they dropped one is the mail for us no charge as a one time customer appreciation benefit.
And I'm almost out of pods.....time to order more....and trust me it more than pays for the tank.
Moral of the story? Being nice and pleasant to the customer service rep pays off...and Nespresso Rocks!!