All I can say is I hope the dealers have gotten their collective acts together in the last 4 years...this is what I tried to do to make it a local business (even though it's a dealership) transaction in March of 2017. And got zero traction from the INTERNET manager, of all people...
"Vic: I think it's only fair (and possibly helpful to you and your GM) to let you know exactly why you lost the sale. I ultimately went through an outfit called Autoland, affiliated with my credit union.
1. I told you exactly which vehicle I wanted from your inventory - even sent you a download of the window sticker -, stated I had my own financing, I knew what the DMV fees were, told you I had a price from someone else, and asked for yours with specific exclusions. You responded that you could match if I went with Mazda financing and did not give me a price. I would have had to come in to your dealership to find out whether or not you would be able to meet my needs. I didn't have time for that. I was selling my truck at the same time, which funded part of my down payment. Which down payment, by the way, totaled $9,500. I was a serious buyer.
2. I had my own 1.74% financing from my credit union, and was not about to go through the process again. Particularly since I don't think you could match it.
3. I'd already run the numbers...my financing will cost me less than $750 over the life of the loan. The cash back incentive is $1,000. I took that instead of the 0% financing for obvious reasons.
4. I specifically stated that email is the best way to contact me and conduct business...yet you repeatedly called me. I'm often not able to answer my phone, but can check email. I have bought many cars over the years and have discovered that this is the future.
5. The new CX-5 was delivered to my credit union and I met the seller's representative there. It took less than 45 minutes to complete the paperwork for both the DMV and to finalize my pre-approved loan.
6. I did all the back and forth prior to that by email and text message. I gave you the opportunity to do the same, but you wouldn't.
Long story short, once I had test driven a vehicle and knew what I wanted, it didn't matter which VIN ended up in my garage as long as it was that model, that color, and had that equipment. There was no reason to spend hours in your dealership. Either you could meet my terms or you couldn't and it would have been best to be up front with that.
I'd be happy to give you my business in the future if you (the dealership) can adapt to current conditions."
I never got a response, not even a "go away we don't care," from them. Think they'll wise up?