Faust29
Moderator
If the number of frames that folks here have had replaced is any indication, than that would be correct.
One Highball and one Chameleon here... They both had about 4500 miles on when they let go... The Chameleon was a design defect that they fixed in later runs of the frame. Of course, they never admitted to the defect or fixing it... The warranty frame with the beefed up dropout area is over 5000 miles now, which is the most I've put on a bike. And it's going down the front range again tomorrow.
The Highball... I'm not sure what happened on that one, but whatever happened was enough of an impact to bend the seat post, which is where it cracked. Right at the junction of seat post and top tube. Santa Cruz replaced it with a carbon frame at no extra cost. At the time, the carbons were double the price of aluminum...
Contrast that to the warranty that Salsa provided. They agreed that the el Mariachi should be replaced under warranty when the steel cracked near the chain stay and bottom bracket area. They were going out of production, though. Salsa's solution was for me to accept a $450 credit and fork out another $700 for a Warbird frame. I took their check and bought the Highball.