Back when I was a young lad made a car for the boy scouts pinewood derby event. I names mine "The Snark". So I guess it was snarky on it's speed and attitude.
This has nothing to do with anything, but your snarky comment made me recall it, so thank you. Making the Snark with my dad is a good memory not thought of in many many years.
I used to swing by there occasionally when I was in OC. They didn’t have big stock but everything was always high end builds. The owner let me ride his personal bike to demo the Onyx hubs when they were new.
Don't have any experience with the sales side of the business, but service has always been great to help out with occasional issues. When I boogered up some pivot threads on my wife's bike, a tech named Ming fixed it for me while I waited.